Continuous improvement works best when the people closest to the work have a meaningful role in improving it. Fernando Bertrand, CEO of Bonus Tech, joins Patrick Kraus to discuss Lean methodology, Theory of Constraints, frontline expertise, operational visibility, and how better information creates better decisions. They explore why speed and efficiency are not always the same thing, how mechanics and engineers bring different knowledge to a problem, and why continuous improvement works best when it becomes part of the way an organization operates—not a one-time initiative.